Pledged to excellence, we select business partners with specialised experience in serving the High Net Worth (HNW) market and who share and demonstrate a mutual commitment in providing exceptional customer experiences. We work closely and directly with our chosen business partners to ensure the highest service standards.
Our support to our partners not only encompasses marketing support, but also includes tailored training programmes – from training on our products to seminars covering in-depth financial topics - with the aim of helping our partners to increase their knowledge and skills in order to better serve our customers.
We continually conduct targeted consumer research to gain additional key insights into the needs and preferences of the HNW customers. We share these key insights with our partners on a timely basis to help deepen their understanding of the market and to add more value to their interactions with customers.