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  • Notice of Privacy Policy

Notice of Privacy Policy

This Privacy Policy sets out the principles Transamerica Life (Bermuda) Ltd. follows when collecting, using, disclosing, retaining and removing personal data.

Protecting your privacy is very important to us. We want you to understand what information we collect and how we use it. We collect and use personal data in order to provide our customers with financial products and services as effectively and conveniently as possible. We treat personal data in accordance with our Privacy Policy and the requirements of applicable laws and regulations.

Collection of Personal Data
Personal data refers to any data or information about you from which you can be identified. The types of personal data that we may collect from individuals will depend upon the particular transaction and the dealing, but some common examples of personal data include:

• Your name, passport or other identification number, telephone numbers, mailing address, email address and any other information relating to you which you have provided to us;
• Information about your medical history and claims history information;
• Your employment history, education background and income levels;
• Your transaction related information, such as your bank account or credit card information;
• Information about your use of our website and services, including cookies and IP address; and
• Information about your usage and interaction with our website including computer and connection, statistics on page view, and traffic to and from our website.

We will generally collect your personal data from the following sources:

• Information we receive from you or insurance intermediaries on your application form or any supplementary form;
• Information about your transactions with us, our affiliates, or others;
• Information we receive when you access our website; and
• Information we receive from non-affiliated third parties, including consumer reporting agencies.

We will only collect your personal data with your consent or deemed consent, or as otherwise permitted under applicable laws and regulations, and we will attempt to ensure that the personal data is both accurate and kept up to date.

The personal information we collect may be used for the following purposes:

• Processing, evaluating and underwriting your insurance application, any subsequent insurance applications or forms and any alterations, variations, cancellations, surrenders, assignments or renewals of your insurance;
• Administering your insurance policy and providing services, including access to and maintenance of any online platform in relation to your insurance policy;
• Investigating, processing and paying any claims under your insurance policy;
• Invoicing and collecting premiums and outstanding amounts from you;
• Performing any functions and activities related to insurance products and/or services, market research, customer surveys and analysis or obtaining legal and professional advice;
• Arranging reinsurance;
• Other ancillary purposes which are directly related to the above purposes; and
• Complying with any rule and regulation of local or foreign regulators, governmental bodies or industry recognized that is assumed by or imposed on Transamerica Life (Bermuda) Ltd. or any related company of Transamerica Life (Bermuda) Ltd., by reason of its financial, commercial, business or other interests or activities in or related to the jurisdiction of the relevant local or foreign regulators, governmental bodies, or industry recognized bodies.

Disclosure of Personal Data
We will ensure that your personal data is protected and kept confidential but, subject to the provisions of any applicable law, we may disclose your personal data for the above purposes to the following classes of transferees:

• Third party agents, contractors, assignees and advisors who provide administrative, communications, computer, payment, security or other services which assist us to carry out the above purposes (including medical service providers, emergency assistance service providers, telemarketers, mailing houses, IT service providers and data processors);
• In the event of a claim, loss adjudicators, claims investigators and medical advisors;
• In the event of default, debt collectors and recovery agents;
• Insurance reference bureaus or credit reference bureaus;
• Reinsurers and reinsurance brokers;
• Your insurance broker (if you have one);
• Transamerica Life (Bermuda) Ltd.'s legal and professional advisors;
• Transamerica Life (Bermuda) Ltd.'s related companies; and
• Government agencies and authorities as required or permitted by applicable laws and regulations.

We may also use and disclose your personal data otherwise with your consent.

Transfer of Information
In connection with the purposes outlined above, we may transfer your personal data outside Hong Kong, Singapore and Bermuda to any of the classes of transferees set out above ("Transferees"). Such Transferees may be situated in Hong Kong, Singapore, Bermuda, the United States of America, the Netherlands and/or the United Kingdom where there may not be in place data protection laws which are substantially similar to, or serve the same purposes as, the data protection laws and regulations in Hong Kong, Singapore and Bermuda. That means your personal data may not be protected to the same standard as is required in Hong Kong, Singapore and Bermuda.

Access to and Correction of Personal Data
You may ask us to provide you with information regarding your personal data held by Transamerica Life (Bermuda) Ltd. unless any relevant exception under applicable laws and regulations apply. You may also ask us to correct personal data about you that we collect in accordance with applicable laws and regulations.

Requests for access and correction should be submitted in writing to Transamerica Life (Bermuda) Ltd., in accordance with the contact details set out in this Privacy Policy. We have the right to charge a reasonable fee for processing any data access request.

Transamerica Life (Bermuda) Ltd. will comply with data access and correction requests as soon as reasonably practicable within 30 days after receiving the request and in accordance with applicable laws and regulations. If we are unable to comply within that time frame, we will inform you in writing that we are unable to do so, and give you the reasons.

Protection Measures
We take the security and protection of personal data very seriously. As such, we will make reasonable security arrangements to protect your personal data against loss or theft as well as unauthorized access and undue disclosure. Examples of such arrangements include restricting access to your personal data and maintaining physical, electronic, and procedural safeguards to protect your personal data.

Retention
We maintain and execute retention policies of records containing personal data to ensure personal data is not kept longer than is necessary for the fulfilment of the purpose for which the data is or is to be used. Different retention periods apply to the various kinds of personal data collected and held by us in accordance with our administration policies.

Withdrawal of Consent
If you wish to withdraw your consent to any use or disclosure of your personal data as set out in this Privacy Policy, you may contact us at the addresses specified in the 'Contact Us' section of this document.

Please note that if you withdraw your consent to any or all use or disclosure of your personal data, we may not be in a position to continue to provide our products or services to you, or to administer any contractual relationship in place. Such withdrawal may also result in the termination of any agreement you may have with us. Our legal rights and remedies are expressly reserved in such event.

Updates to our Privacy Policy
This Privacy Policy will be updated from time to time to reflect any material revisions. The updated versions will be date stamped so that you are aware of when the Privacy Policy was last updated.

Contact Us
If you have any comments, questions or complaints about or requests relating to this Privacy Policy, please contact us in writing at the address below:

Hong Kong branch office:
The Data Protection Officer
Transamerica Life (Bermuda) Ltd.
Hong Kong Branch Office
58/F One Island East
18 Westlands Road
Island East
Hong Kong

Or by email to: hkdpo@transamerica.com

Singapore branch office:
The Data Protection Officer
Transamerica Life (Bermuda) Ltd.
Singapore Branch Office
1 Finlayson Green #13-00
Singapore 049246

Or by email to: sgdpo@transamerica.com

Use of cookies
[We use a tool such as "Google Analytics" to collect information about the use of this website. Google's ability to use and share information collected by Google Analytics about your visits to this site is restricted by the Google Analytics Terms of Service available at http://www.google.com/analytics/terms/us.html and Google's privacy policy available at http://http://www.google.com/policies/privacy/. When you browse this website, cookies will be stored in your computer's hard drive. The purpose of using cookies is to facilitate the successful redirection to the correct page whenever you request a page from this website, and to maintain and improve the performance of this website. The information collected (which includes but is not limited to your IP address, browser software, language settings, page and content viewed, durations of visits etc.) will be used for compiling aggregate statistics to help us maintain and improve our website. We do not collect or store any personal data from you under this circumstance unless you have logged on as a policyholder, insurance representative or bank/collateral assignee. If you do not want to receive cookies, you can disable this function in your browser settings, but if you do, certain functionality or features of our website may not be available.]

Last updated: September, 2015.

Links to Other Websites
This Privacy Policy applies to this website only and does not apply to any linked site or information received or collected by any other means. To learn about the privacy policy of a linked site, please refer to that site's privacy statement.

For more information specific to the terms of use of this website, please visit our Terms and Conditions of Use.

List of Data Transferees for applications involving a resident of the Republic of Korea
Download list of Data Transferees: English

Note: In case of discrepancies between the English and Chinese versions of this Privacy Policy, the English version shall prevail.