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Our Customer Service

At Transamerica, our customers are our priority and we strive to provide you with first-class service. If for any reason you feel our customer service commitment could be improved, or you would like to make a complaint, please contact our Customer Service Team in our Hong Kong or Singapore branch offices.

Claims

Taking care of beneficiaries is one of our priorities. We have summarised below the simple steps to follow and information we require to manage your claims efficiently.

Initial information required:

1. Original Policy and completed Claim Form;
2. Copy of your ID and proof of address;
3. The original death certificate that will be certified as a true copy by our branch office staff. The original document will be immediately returned.

Upon receiving a claim submission, we will advise if any additional information is required.

Should you have any questions, please contact our Customer Service Team in our Hong Kong or Singapore branch offices. 

Claim form (Hong Kong Branch Office)

Claim form (Singapore Branch Office)

 

Hong Kong Branch Office

58/F One Island East
18 Westlands Road
Island East
Hong Kong
(852) 2506 8208

Singapore Branch Office

1 Finlayson Green #13-00
049246
Singapore
(65) 6212 0620

Bermuda Office

Milner Place
32 Victoria Street
Top Floor
Hamilton, HM12
Bermuda
(441) 278 8557
(441) 278 8555